[The scenic spot responded by asking the disabled to show the disabled part: an investigation team has been set up] "I bought a ticket online, showed my ID card and the disability certificate at the ticket gate to compare the ID, but I was still asked my family to get off the car and take two steps." I took my family’s ID card and disability certificate to cooperate with the staff for verification, but I was required to get the disabled person out of the car, tell me where I was disabled, and asked my family to show the disabled part and let him take two steps." The "People's Livelihood Hotline" column received a complaint from Mr. Wang, a citizen of Xi'an, saying that when he and his family were visiting the Huaqing Palace scenic spot, they were treated disrespectfully by the scenic spot. After showing the disability certificate, the ticket office staff asked his family to get off the bus to show Disabled parts, "tough attitude, very impolite".
On September 29, reporters from Western Net and Shaanxi Toutiao contacted the ticketing staff of the Huaqing Palace scenic spot. The staff member stated that they are in the process of handling Mr. Wang's complaint.
"Our scenic spot set up a special investigation team last night, one is to have in-depth communication with tourists, and the other is to have in-depth communication with the participants on duty that day, to restore the process of the day, and resolve the matter with respect for the facts." The staff did not disclose the results of the treatment. (Video source: Sohu Clairvoyance)